Privacy Policy

At Runwix, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website. By using our website, you agree to the terms of this policy.

1. Information We Collect

We collect the following information from you when you use our site:

  • Personal Information: Name, email address, shipping address, billing address, phone number, payment details

  • Order Information: Order history, products purchased, transaction amounts

  • Device and Usage Information: IP address, browser type, device type, pages visited

2. How We Use Your Information

We use your information for the following purposes:

  • Order Processing: To process and complete your purchases, including sending order confirmations, invoices, and tracking information.

  • Customer Support: To respond to inquiries, requests, and issues regarding your orders.

  • Marketing & Promotions: To send you promotional offers, newsletters, and updates (you can opt-out anytime).

  • Website Improvement: To enhance and personalize your shopping experience and to analyze trends.

3. Sharing Your Information

We do not sell your personal information. However, we may share your data with trusted third parties for the following reasons:

  • Payment processors (e.g., PayPal, credit card providers) to complete your transaction securely.

  • Shipping carriers (e.g., DHL, FedEx) to deliver your order.

  • Service providers (e.g., email platforms, analytics services) to help us operate and improve our website.

All third parties are required to protect your data and comply with relevant privacy laws.

4. Cookies

We use cookies to improve your experience on our website. Cookies help us track your preferences and remember you when you visit again. You can choose to disable cookies in your browser settings, but some features of the site may not work as intended.

5. Data Security

We use industry-standard security protocols to protect your personal data. All transactions are processed through secure payment gateways, and we ensure that your data is encrypted during transmission.

6. Your Rights

Depending on your jurisdiction, you have the right to:

  • Access the personal information we hold about you.

  • Request corrections or updates to your data.

  • Request deletion of your data.

  • Opt-out of marketing emails at any time.

  • File a complaint with a data protection authority if you believe your data rights have been violated.

To exercise any of these rights, please contact us at fpmejsm63005@outlook.com.

7. Retention of Data

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites. Please review their privacy policies separately.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete such data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about our Privacy Policy, or if you wish to exercise your rights regarding your data, please contact us at:

📧 Email: fpmejsm63005@outlook.com
📞 Phone: +852 2566 3758
📍 Address: 105 Tai Au Mun Road, Clear Water Bay, New Territories, Hong Kong SAR