Shipping Policy

Thank you for shopping with Runwix! We are committed to providing you with a smooth and reliable delivery experience. Please read our shipping policy below for important details regarding shipping and delivery times.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment is confirmed (excluding weekends and holidays).

  • Once your order is shipped, you will receive a confirmation email with tracking information.

2. Shipping Locations

We currently offer shipping to the United States, United Kingdom, Canada, Australia, and most international destinations. If you are unsure whether we ship to your location, please contact us for assistance.

3. Shipping Costs

  • Standard Shipping: Free on all orders over $70.

  • Orders under $70: Shipping fees will be calculated at checkout based on the delivery address.

4. Estimated Delivery Times

  • United States: 7–14 business days

  • United Kingdom: 5–10 business days

  • Canada & Australia: 8–15 business days

  • Other International Locations: 10–20 business days

Please note: Delivery times may vary depending on customs processing and local shipping carriers.

5. Tracking Your Order

Once your order has shipped, you will receive an email with your tracking number and a link to track your package. You can track your order on our website or directly through the carrier’s tracking system.

6. International Shipping & Customs

For international shipments, customs duties, taxes, or additional fees may apply based on your country’s regulations. These fees are the responsibility of the customer.

7. Shipping Address Accuracy

Please double-check your shipping address before confirming your order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

8. Lost or Delayed Packages

While we strive for timely delivery, delays due to shipping carriers, weather conditions, or customs processing are possible. If your package is delayed by more than 15 business days, please contact us for assistance.

Contact Us

If you have any questions or need assistance with your order, feel free to contact us at:
📧 Email: uxmqsmstf695@outlook.com
📞 Phone: +852 2566 3758
📍 Address: 105 Tai Au Mun Road, Clear Water Bay, New Territories, Hong Kong SAR